Your Downtown Escape

Ottawa Metro Area


Cancellation Policy

In order to minimize disruptions to our schedule, we require 24 hours notice to change, cancel and/or reschedule Massage Therapy appointments. If 24 hours is not given, the client will be responsible to pay for the full price of the scheduled appointment.

Same day appointments:

Please be aware that when booking an appointment on the same day, it is considered set, and if changed, cancelled or rescheduled at any point after it is made, the client is responsible for paying for the full price of the appointment.


Cancelation fees are in effect to ensure that our therapists are compensated for their time. As a busy clinic we often turn away clients, please keep in mind that if inadequate notice is given it is extremely difficult to fill vacant spots this not only negatively impacts our therapists, but also affects our clients. Please be courteous to your therapist and other clients by respecting our policies.